Shipping
๐ Location: We are based on Vancouver Island, BC, Canada.
๐ฆ Processing Time: Orders typically ship within 3โ5 business days unless otherwise stated.
๐ฌ Carriers: We ship via Canada Post or another trackable service.
๐ฎ Rates: Shipping costs are calculated at checkout based on location and package weight.
๐ International Orders: We currently ship to select countries. Customs duties and taxes are the responsibility of the customer.
Local Pickup or Delivery
If you're local to Vancouver Island and prefer to arrange pickup or local delivery, please contact us directly before placing your order.
Returns & Exchanges
Due to the nature of our products, all sales are final. We do not accept returns or exchanges unless your item is damaged or incorrect.
If thereโs an issue with your order:
Contact us within 7 days of delivery
Email wildalchemybotanicals@gmail.com with your order number and clear photos of the product
We will do our best to offer a replacement or store credit if applicable
Lost or Delayed Packages
Once a package is with the carrier, delivery times are out of our control. If your package is delayed or missing, weโll do our best to help you track it, but we are not responsible for lost or stolen items.